The Home Depot

Repair Technician • September 2023 - Present

• 2x Associate of the Month
• Diagnosed and repaired computer systems, equipment, and appliances to enhance operational efficiency.
• Minimized customer downtime by 55% through effective maintenance services.
• Utilized technical skills to ensure optimal performance of various systems.
• Implemented solutions to complex repair issues, resulting in measurable improvements.
• Collaborated with team members to provide comprehensive repair services, resulting in a 75% increase in workplace productivity.
• Automated reoccuring tasks using Powershell scripts, enhancing operational approach and reducing manual workload by 60%.

Stevenson and Sons

IT Technician • July 2023 - January 2024

• Set up and maintained computer and network systems, ensuring optimal performance and uptime.
• Conducted root cause troubleshooting and resolved issues quickly to minimize downtime.
• Implemented robust network security protocols, significantly enhancing system integrity by 50%.
• Improved IT infrastructure reliability, reducing vulnerabilities across the organization.
• Collaborated with team members to ensure seamless IT operations and support.

The Home Depot

Sales Associate • May 2022 - September 2023

• 3x Associate of the Month
• Assisted customers with merchandise selection, enhancing satisfaction, and driving sales growth by 80%.
• Provided detailed product information, leading to informed purchasing decisions and repeated business with The Home Depot.
• Patnered with team to develop a new method of maintaining organized displays, resulting in an attractive and efficient store layout.
• Delivered exceptional customer service, fostering a positive shopping experience and customer loyalty.